Serves as a point of contact for patients, referring physician offices and insurance providers to evaluate individual needs of patients and appropriately navigate all levels of sleep services within the Valley Health System.

EDUCATION:

Associates degree preferred. If degree is outside medical field, completion of Medical Terminology course. Combination equivalent experience and/or education is acceptable.

EXPERIENCE:

A minimum of 2 years health care experience preferred including medical terminology required, customer service experience strongly preferred

SPECIAL SKILLS:

* Customer service oriented. * Knowledge of medical terminology and computer skills required (ie. Microsoft Office, Excel, etc.). Completion of orientation/training as required. Pleasant and professional phone skills with good diction, tone, and pace. Must be able to use general office equipment including multi-line telephone system. * Demonstrates excellent communication (oral and writing), organizational, and interpersonal skills. Must be able to work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. * Ability to work independently with minimal direct supervision. Ability to handle frequent interruptions, adapt to changes in workload, and work schedule. Ability to set priorities, make effective decisions, and respond quickly to patients’ needs. Uses discretion in confidential matters. * Employs active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented.

Job Location

579 Franklin Tpk

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance 
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.

Pay Range: $20.86 – $26.07 (per hour)





EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.