Position Summary

The Patient Navigator provides individualized service, navigating and supporting breast patients throughout the health system. He/she works in a dynamic health care environment with multiple departments to ensure timely screening, diagnosis, treatment and supportive services. S/he works in conjunction with the Nurse Navigator and other health care professionals to evaluate and address the needs of patients served to ensure timely access to services needed and optimize health and wellness.

Education

Patient Navigator Certification preferred or obtained within 1 year of employment. Associate's degree preferred.

Experience

Patient Navigator experience preferred. Basic understanding of medical terminology, health care systems and health care financing required. Proficiency with a personal computer is necessary. Demonstrated fluency in English.

Skills

The Patient Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrate excellent communication, organizational, and interpersonal skills
* Supervision Exercised:
* Supervision Received: Supervision is received in a matrix from the Manager of Oncology and the Breast Imaging Supervisor/Manager/Director.
* Working Conditions: The incumbent performs job duties in a normal business office environment and/or in a community-based setting exterior to the normal business office environment. Tasks are generally carried out in a sedentary format within the business environment. This involves working while sitting at a desk for extended periods of time; exterior working environments require standing and/or walking for extended periods of time. Typically, the incumbent will not be exposed to adverse weather conditions or physical activities in order to perform the job other than occasionally lifting office supply items that may weigh up to 20 pounds. The incumbent will be required to attend meetings in other offices or deliver and/or retrieve information from other offices around campus and within community-based settings. He/she may occasionally meet with referring physician offices. May have exposure to agitated, delirious, confused patients and/or family members exhibiting aggressive displays of threatening and/or violent behavior.

Job Location

Montvale Market Square

Shift

Day (United States of America)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.